Privacy Policy
We promise to respect your privacy. Any interaction with this site will be discreetly and confidentially handled, including:
+Protected personal information
+Secure SSL protected payment gateway
+Confidential account creation and subscriptions
Protected Personal Information
Your personal details are kept confidential at all times and your information will never be sold to anyone outside of our business. For added security, Silver Orchid use world-class secure payment gateways and data encryption to ensure your personal details, passwords and payment information will never fall into the wrong hands.
Confidential Account Creation and Subscriptions
Silver Orchid uses registration forms to help create your shopping account and help you subscribe to our mailing list. These registration forms ask for contact information such as names and email addresses. Your contact information is used to facilitate order processing for purchases in the future, as well as to contact you about new ranges, specials and promotions (including contacting winners of various promotions). Your contact information is kept confidential at all times and will never be sold to anyone outside of our business.
Easy Unsubscribe
By entering your email address to any part of our website, you accept to receive news updates from us. If you do not wish to receive these it’s not a problem, you may unsubscribe from receiving emails from Silver Orchid by simply clicking the Unsubscribe link at the bottom of our e-Newsletters.
No Unsolicited Correspondence
Silver Orchid does not make unsolicited phone calls or send unsolicited email or postal mail. We will never send you correspondence unless you have requested it, or it is required to complete your order. Email is sent to confirm your order, to notify you about back-orders or in the form of a newsletter if you have requested it. There are a few circumstances whereby Silver Orchid may contact you. Firstly you will receive an email confirming the placement of your order. If your order, for whatever reason, cannot be shipped within 5 days or we need to correspond with you to complete your order one of our customer service representatives may contact you via phone or email. Additionally, if your order does not contain enough information (e.g. address details) for us to complete it, one of our customer service representatives will contact you via phone or email.
Third Parties
We also may share your personal information with partners and sisters companies. This may include providing your information to third parties that are located outside of South Africa. In cases where personal information has been disclosed to any third party, we will take appropriate steps to ensure your personal information is protected.
Cookies
Cookies are alphanumeric identifiers that make it possible for us to recognize your browser when you visit www.silverorchid.net. By using cookies, we can personalize your return visit and save you time during checkout. However, in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies so they are not used unless you have a setting for them.
Contact Us
Protecting your privacy and practicing discretion is important to us so if you feel that this has been mistreated or you simply wish to contact us about our policy please do at info@silverorchid.net
Effective Date
Silver Orchid privacy policy is effective as of 1st July 2015. From time to time we amend this policy at our discretion and will post any changes on this website. By using this website you are accepting the terms enclosed within Silver Orchid's Privacy Policy.