Returns and Refunds

How long do I have to return my purchase?

Items must be returned within 7 days of original dispatch date in its original condition and include all original packaging. Please allow 10 working days from the day you return your product for your account to be credited or your exchange to be re-delivered. This return policy is applicable for change of mind and lack of expertise for use of product, however a restocking fee of 15% of the original purchase price will be deducted.

How long does it take for me to receive a refund?

Please allow 10 working days from the day you return your product for your account to be credited.

How will I be refunded?

Refunds are issued through the same transaction method used to make the original purchase.

How do I send my items back for exchange or return?

We recommend you utilize registered post as we do not take responsibility for items not received if you attempt to send an item via non-registered post. Arrangement can be made via email or telephonically for our courier to collect at a fee of R125.00

Please enclose a copy of your tax invoice and mail the product in a secure package to:

 Silver Orchid - Store Returns

15 Reich Street, Aborview, Aliwal North, 9750

What if my item is faulty?

Items will be inspected by our Product Assessments team and if the item is deemed faulty due to manufacturing, we will replace or refund the product free of additional freight & re-stocking charges.